The aim of this paper is to determine the impact of citizens' digital literacy on access to justice in civil cases. This issue is becoming increasingly relevant due to the progressive computerization of the justice system, with the emergence of digital tools designed not only to initiate civil proceedings, but also to actively participate in the proceedings and to obtain a fair resolution within a reasonable time. Consequently, it is necessary to dissociate modern thinking about digital literacy (including the lack of it) from technical skills and access to adequate equipment and sufficient Internet. If someone is not functionally competent enough, they cannot use these resources to freely access electronic public services, including those offered by the civil justice system.